Delete your TrAction account

You can ask us to delete your TrAction account and the data associated with it at any time. This page explains how to make the request, what is deleted, and what is kept.

How to request deletion

1. Email traction@robfrew.com from the email address on your TrAction account, with the subject “TrAction account deletion request”. Include your brokerage name so we can find the right account.
2. We will reply to the account email to confirm the request. This protects you from someone else deleting your account.
3. Once confirmed, we delete the account and its data within 30 days and send you a confirmation email.

You can also ask your brokerage administrator to request deletion on your behalf. Because accounts are administered by your brokerage, we may confirm the request with them.

What is deleted

• Your sign-in credentials (email address and password).
• Your profile: name, role, and brokerage membership.
• All activity you logged: tasks, closings and any sale-price amounts, custom activities, personal goals, streaks, and points.
• Your entries in your brokerage's standings and in your mentor's coaching view, which are computed from the activity above.

What is kept

• Copies in routine backups of our backend provider, which expire on their own within 30 days of deletion.
• The email thread in which you requested deletion, so we have a record that the request was fulfilled.
• Anything we are legally required to retain, which we do not expect to apply to ordinary accounts.

Deletion is permanent. If you later rejoin your brokerage on TrAction, you start with a fresh account and no history.

Deleting the app is not the same

Removing TrAction from your phone removes the local copy of your data but leaves your account and its history on our servers. To delete the account itself, follow the steps above.

Questions

See the Privacy Policy for how we handle your information, or the Support page for other help. For anything else, email traction@robfrew.com.